I have been curious about Avelo Airlines and what travelers really think about this new low-cost carrier. Many people are looking for affordable flying options, especially as travel picks up.

I want to share insights based on various Avelo Airlines reviews to help you determine if this airline fits your travel needs.

While Avelo offers low fares, many reviews highlight issues like flight cancellations and customer service problems. It’s essential to weigh the pros and cons before booking.

With flights from smaller airports, Avelo can be very convenient, but I found mixed feedback on their service quality and fees.

In my exploration of Avelo Airlines, I discovered both positive experiences and significant complaints. I believe this balanced view will help you make an informed decision about whether to choose Avelo for your next trip.

Overview of Avelo Airlines

Avelo Airlines is a new entrant in the airline industry, designed to offer affordable travel options. I will discuss its history, destinations, and fleet details, providing a clear picture of what travelers can expect.

History and Background

Avelo Airlines was founded in 2020 by Andrew Levy, who previously held positions at United Airlines and Allegiant Air. This airline aims to fill the gap for low-cost travel in the United States. It is notable for being the first mainline airline to launch in nearly 15 years.

Avelo began operations in April 2021, offering direct flights between small and medium-sized airports. This strategy helps avoid the congestion of larger hubs.

The airline focuses on keeping costs low to provide budget-friendly fare options.

Destinations and Hubs

Avelo operates primarily out of two main hubs: Burbank, California, and Wilmington, Delaware. This choice of hubs allows access to various destinations without connecting flights.

I find that Avelo covers popular routes like Las Vegas, Orlando, and Chicago, appealing to leisure travelers. The airline continues to expand its network by adding more destinations. This growth shows its commitment to serving underserved markets with affordable options.

Fleet Information

Avelo Airlines uses a fleet of Boeing 737 aircraft, which are known for their reliability and efficiency. The airline has opted for a single aircraft type to simplify operations and reduce maintenance costs.

Each aircraft is configured with a focus on maximum seating capacity, incorporating a no-frills approach to keep ticket prices low.

This fleet strategy aims to make flights affordable while maintaining safety and comfort for all passengers.

Booking Experience

When I looked into booking with Avelo Airlines, I found the process straightforward but with some important points to consider. The customer service interactions can also vary widely, impacting the overall experience.

Online Reservation Process

The Avelo Airlines online reservation system is designed to be user-friendly. I noticed that the website allowed me to search for flights by entering my departure and arrival cities, along with my travel dates.

Key features include:

• Simple Navigation: The site is easy to navigate with clear options.
• Fares Display: I saw various fare options and could select the cheapest fare easily.

However, some customers reported that while the initial fares seem low, additional charges for baggage and seat selections can add up quickly.

It’s essential to review all fees during the booking process.

Checking flight availability early can help avoid last-minute price increases.

I found it helpful to have my travel plans set before starting the booking.

Customer Service Interaction

My experience with Avelo Airlines’ customer service was mixed. There are reports from other customers about long wait times and issues getting timely help.

When I reached out, I found that the representatives were generally polite but could be slow to resolve issues.

• Phone Support: Calling can lead to long hold times, which is a common complaint in reviews.
• Email Support: Some users recommend using email for less urgent matters.

Negative reviews often mention difficulties with refunds and flight cancellations.

Customers expressed frustration over these issues, stating that follow-up was often needed.

It’s important to approach customer service with clear questions or concerns to help speed up the process.

Pricing and Value for Money

When considering Avelo Airlines, it’s important to look closely at pricing and the value for money offered. The airline provides low-cost tickets, but added fees can change the overall cost. Understanding the fare structure and available discounts will help in making a well-informed decision.

Ticket Fare Comparison

Avelo Airlines offers competitive ticket prices, especially for those flying to smaller airports. Base fares can start as low as $19 for one-way trips. However, it’s essential to watch for additional fees.

A typical pricing structure looks like this:

• Base fare: Starting at $19
• Checked baggage fee: $35 (at the airport)
• Seat selection: First choice may incur a fee

While the base prices might seem attractive, I found that total costs can quickly add up with added fees. Many reviews mention surprises at checkout due to these extra charges.

Bundle Offers and Discounts

Avelo Airlines frequently promotes bundle offers that can enhance value. I noticed that booking a flight as part of a round trip often lowers the overall cost.

Additionally, I’ve seen seasonal discounts available that appeal to budget-conscious travelers.

Here are some bundle options:

• Round trip discount: Save on the total fare by booking two flights.
• Prepaid baggage options: Pre-paying for bags can save money compared to paying at the airport.

Many travelers appreciate these efforts but also caution that not every flight includes these deals.

Checking the airline’s website regularly can reveal limited-time promotions or special offers. This approach helps in maximizing value for my travel plans.

On-Board Experience

When I flew with Avelo Airlines, the on-board experience stood out for its focus on comfort and practicality. I found the cabin layout and available amenities crucial for enjoying the flight. Here’s what I discovered.

Cabin Comfort

The cabin of Avelo Airlines is designed to maximize space for passengers. The seating arrangement includes standard seats with a bit more legroom compared to many budget airlines.

I noticed that the interior had a clean and modern feel which was pleasant during the flight.

The seats themselves were firm but comfortable, perfect for short to medium-haul trips. On my flight, the absence of a middle seat in certain rows added to the overall comfort.

Passengers have the option to pay for extra legroom seating, enhancing their experience even further.

Inflight Amenities

Avelo Airlines offers a limited set of inflight amenities, which aligns with their low-cost model.

I found the absence of traditional entertainment systems interesting, as passengers are encouraged to use their personal devices for media.

The airline does provide Wi-Fi for a fee, which is convenient for those who wish to stay connected.

The cabin crew was attentive and professional, ensuring that safety protocols were maintained throughout the flight.

Overall, I felt that Avelo kept it simple, but they did not overlook essential service aspects.

Food and Beverage Options

Avelo Airlines does not include complimentary food and beverages on their flights. Instead, passengers can purchase snacks and drinks from an onboard menu.

I appreciated this straightforward pricing as it allowed me to select only what I wanted.

The offerings included a variety of snacks, such as chips and granola bars, along with soft drinks and coffee.

I noticed that prices were quite reasonable for an airline, making it easy to grab a quick bite or sip during the flight.

Check-In and Boarding Process

I found the check-in process with Avelo Airlines to be somewhat challenging. The online check-in had issues, with links not loading properly. I tried multiple browsers before I could finally access my boarding passes.

For those who prefer using apps, the Avelo Airlines app isn’t very reliable yet. I struggled to find my reservation in the “My trips” section. This made it difficult to get my mobile boarding pass.

To avoid stress, I recommend arriving at the airport early.

Avelo suggests getting there at least 90 minutes before domestic flights and 3 hours for international ones.

This gives ample time to check in, go through security, and relax before the flight.

Another important aspect is seat assignment.

Avelo allows you to choose your seat for a fee starting at $11. If you want a specific seat or need to sit with family or friends, it may be worth it to pay for this option.

Baggage Policy

When traveling with Avelo Airlines, I found their baggage policy straightforward. Here’s what I uncovered.

Checked Baggage Allowance:

• Maximum weight: 50 pounds (22 kg)
• Maximum dimensions: 62 inches (157 cm) (length + width + height)
• I can check up to 10 bags, but fees vary by route.

To determine fees, Avelo recommends using their online bag price checker. This tool is helpful for planning my trip costs.

Carry-On Bags:

I can bring one free personal item on board. It should fit under the seat in front of me. Avelo allows larger carry-on bags for an extra fee.

Baggage Tracking:

I noticed Avelo’s baggage tracking system is not as advanced as some other airlines. This is something to keep in mind if I’m flying with checked luggage.

Additional Considerations:

Avelo does provide meal credits and reimbursements for reasonable expenses under certain conditions. However, I found their free offerings limited, with only bottled water available during the flight.

For details on baggage fees specific to my route, it’s best to check Avelo Airlines Baggage Fees & Policy.

Flight Punctuality and Reliability

When considering Avelo Airlines, I found their flight punctuality to be fairly consistent. According to various reviews, many travelers appreciate the efforts the airline makes to maintain on-time departures and arrivals.

Avelo Airlines is a relatively new carrier, and as such, they’ve focused on building a reliable reputation. Passengers often report timely flights, which is important when planning travel.

In looking through customer reviews, I noticed a mix of experiences. Some travelers noted that delays can happen, particularly in busy travel seasons. However, these reports are common across many airlines.

Here are some points I found in Avelo’s customer reviews:

• On-time performance: Many flights arrive as scheduled.
• Communication: Passengers receive timely updates regarding any changes.
• Flight frequency: Their routes are designed to provide flexibility.

While no airline is perfect, it’s encouraging to see positive feedback regarding Avelo’s commitment to punctuality. From my research, it seems that many travelers value reliability during their journeys, and Avelo appears to be meeting that expectation for a low-cost carrier.

Traveler Feedback and Ratings

Many travelers share their experiences with Avelo Airlines, highlighting both positive aspects and areas needing improvement. Here’s a closer look at what customers have to say and how the airline manages its reputation.

Customer Testimonials

I found that Avelo Airlines receives a mix of reviews from passengers. Some praise the low ticket prices and straightforward booking process. For example, a traveler noted that their flight cost just $39 after taxes and that check-in was easy.

Others mention the comfort level, with some enjoying the extra space and cleanliness on the plane. However, there are reports of inconsistent customer service, with a few passengers expressing frustration due to flight delays and lack of communication.

Positive comments often highlight the simplicity of the airline’s low-cost model, while criticisms center around limited amenities. Many travelers appreciate the adaptability of Avelo’s cancellation policy, which allows for credits if a flight is canceled more than 15 minutes before departure.

Reputation Management

Avelo Airlines actively manages its reputation through various channels. They encourage feedback, both positive and negative, allowing them to respond quickly to any issues. This approach helps them address concerns and improve customer experiences.

Customer reviews on platforms like SKYTRAX show a range of opinions. Many travelers appreciate Avelo’s commitment to service recovery, such as their reimbursement offer for reasonable expenses during delays.

The airline also seeks to bolster its image by keeping its website and social media updated. This transparency allows potential customers to assess the airline accurately based on real experiences. Engaging with feedback helps Avelo Airlines maintain a responsive relationship with its customers.

Safety and Maintenance Records

I have looked into Avelo Airlines’ safety and maintenance practices. Their fleet consists mainly of Boeing 737 aircraft. These planes are known for their reliability and are well-maintained.

Avelo Airlines has established a solid safety reputation. They have not reported any fatal accidents or serious incidents since starting operations. This record is a reassuring sign for passengers, highlighting their commitment to safety.

I appreciate that they adhere to strict maintenance procedures. Regular checks and servicing are crucial for keeping aircraft safe and operational. Avelo employs trained professionals who ensure all safety protocols are followed.

Moreover, Avelo places emphasis on pilot training. Their pilots undergo thorough training programs. This preparation enhances safety by equipping pilots with the necessary skills to manage different situations.

Customers often mention safety in their reviews. Many feel confident flying with Avelo due to their solid safety measures. I find it important that a newer airline like Avelo prioritizes its safety and maintenance records.

Loyalty Programs and Rewards

Avelo Airlines does not currently offer a traditional loyalty program. This means there are no points or miles to collect for future flights.

For travelers who enjoy earning rewards, this could be a drawback.

I’ve read that Avelo’s approach focuses more on low fares than on building loyalty through rewards.

As a customer, I appreciate that their fares can be lower than other airlines, but the lack of a rewards program can be a downside.

When booking with Avelo, I have to consider that there are no benefits like upgrades or free flights for frequent travelers.

Instead, Avelo provides flexibility with its cancellation policy. If I cancel my flight 15 minutes before departure, I can receive a credit for a future flight.

If I need to change my flight, Avelo charges a non-refundable processing fee of $20 per traveler. This fee is important to keep in mind when planning.

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